How are courses assigned to a Service Level?
Program areas determine service level based on development need of the course, several months to a year or more prior to their start date. Here is a general sense of how courses "land" in one of the levels.
- Service Level 1: These courses have run before, and can run again pretty much the same (with minor tweaks done by instructor, for example to readings/dates). Instructor should be proficient in Moodle.
- Service Level 2: These courses have run before, and still require the expertise of an instructional designer to support intentional learning design or faculty development. A course may be re/assigned to Level 2 if no instructor is available to work on 14 weeks before the start date, or if an instructor is new to Moodle.
- Service Level 3: These are typically new courses, or courses in need of significant learning design support. An instructional designer is assigned to support learning design and the whole development timeline (~6 - 16 months)., beginning with Curriculum Committee support through to final quality reviews.