How are courses re-assigned from Service Level 1 to 2

A SL1 course is changed to a SL2 (always manually) if...

  • Program decides to reassign the course because there is a need for specific learning design support or an instructor is new to Moodle. 
    • Program informs CTET Course Coordinator of the change by 12 weeks prior (i.e., before the work starts). 
  • No instructor information has been provided to CTET.
    • If there is no instructor information in CTET's Agresso report at 14 weeks, the course is assigned to SL 2.

CTET course coordinator then assigns additional CTET resources in ASW, and informs CTET management team re: resourcing implications.