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How are courses re-assigned from Service Level 2 to 1

There are typically two scenarios that lead to a change from SL2 to SL1:

  • Program requests the change (Manual change). Program Office alerts CTET Course Coordinator at least 12 weeks + 3 days before course start date (to get into the proper workflow and automated messaging of SL1)
  • Automatic change that occurs when no instructor information has been provided to CTET. If there is no instructor information in CTET's Agresso report at 12 weeks, the course is automatically assigned to SL 1. Course Coordinator and LT are notified to copy the course.