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Service Levels

Service Levels support the creation and maintenance of excellent courses. Academic program areas assign Service Levels to a course which then enables CTET to effectively manage available resources.  

If you have any questions about the Service Levels, please see our FAQ page, contact CTET Studio, or speak with your CTET Instructional Designer.

Service Level 1 courses have run before and need only minor updates.
Service Level 2 courses are existing courses that need some Instructional Designer expertise and inp...
Service Level 3 courses are typically new courses in need of significant Instructional Designer supp...
Use this resource when developing or revising an SL2 or SL3 course.
Scan these FAQs for quick answers related to Service Levels.