Receiving Feedback

Students benefit when faculty teach them how to receive - and use - solicited feedback.  The following points are good reminders.  Feedback:

  1. Provides an opportunity to learn and improve;
  2. Can sometimes be hindered by our emotions - we need to recognize and let others know if we are unable to listen actively at that time;
  3. Is more effective if we listen and avoid defensiveness, explanations or justifications;
  4. Can be enhanced by paraphrasing information received and checking for our clear understanding of comments given;
  5. Does not necessarily mean we have to agree with it and change our behaviour;
  6. Can involve asking for ongoing support to change our behaviour;
  7. Is a gift from those giving solicited feedback.