Service Level 1 (SL1)

Service Level 1 courses

Description and needs of the course:

  • has run before;
  • has been assigned SL1 by the program area because it does not need significant re-development work;
  • does not need a final review or instructional design support;
  • can run based on a previous offering with minimal to no involvement from the instructor (unless s/he wishes to make changes).

Description and needs of the instructor:

  • has experience teaching at RRU;
  • is proficient in Moodle and has taken Moodle training;
  • does not require course to have a final review or instructional design support;
  • plans to work from a previous offering of the course.

 Key deadlines for Service Level 1

Tasks Timeline (SL1) showing duedates for course updates

  • 16 weeks: program verifies which course to be used for copy.
  • 15 Weeks: CTET copies course contents into new shell.
  • 14 weeks: If no instructor has been assigned in Agresso, the course will be re-assigned to Service Level 2.
  • 15 - 9 weeks: program and/or instructor makes any necessary changes and runs through Service Level 1 Checklist to ensure course is ready.  Faculty with any questions not answered by the Checklist may contact STUDIO for assistance.
  • Up to 9 weeks: program and/or instructor sends course over to CTET for review.
  • 9 - 4 weeks: CTET does a Technical Review and works with the instructor to resolve any issues.
  • 6 weeks: Copyright Office clears readings & resources as listed in the course.
  • 4 weeks: course is 'Ready' & Course-Instructor role is assigned.